Most Popular Questions

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

Business is up and running as usual here at OurCustomStory. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.

For extra precautions, we added two extra days to the estimated delivery date.

We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.


Where is My Order ID?

Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order.

There are a few reasons why this might happen:

  • There may have been a typo in the email address you entered. (typos- we all make them!!).
  • The email may have been routed to your spam / junk / promotion folder.
  • Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

 

Where is my order and How Can I Track It?

Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.

All you need is your Order ID and email.

Please make sure to enter the exact email address that was used to place your order.



Does OurCustomStory ship worldwide?

Yes! We ship to most countries all over the world.