About Us

WHAT WE DO

Celebrating the precious moments of life with jewelry that give meaning is OurCustomStory’s true calling.

Each one of our handmade jewelry pieces is uniquely made just for you. With just the right designs, metals, and birthstones, your memories are captured in stunning personalized jewelry that speak beyond words.

It’s a privilege to take part in your life’s journey and to see the joy our work gives you. And that’s the reason we love what we do.

HOW IT WORKS

Come behind the scenes to where the magic happens. Your jewelry goes through its own journey before it makes its way to you!

New designs are created on a monthly basis to fit your taste and gift occasions. Your jewelry is as unique as you are. All engraving and personalizations are done by hand, and each stone is carefully selected and reviewed for sparkle and clarity. Each jewelry piece holds a special memory that is sure to make you smile and give meaning. As a finishing touch, your jewelry is polished to perfection and hand packed with love ,ready for a lifetime full of love.

For answers to our most frequently asked questions, please browse our FAQ.

And for any additional questions, comments, compliments or concerns, our top-notch customer care team (service@ourcustomstory.com) is always ready to hear from you.

In general, here is how we process your order and the associated delays
1. Our product is custom made, we need to confirm the picture & wording,then start to produce. This step usually lasts 3 working days.
2. Shipping Your order is then shipped and you will receive the associated tracking number to check your order status and whereabouts. This step usually lasts 1 to 3 working days
3. Delivery Our shipping partner will take care of your order delivered to your door, according to the shipping method you have chosen during checkout. This step usually lasts 8 to 12 days.